Frequently asked questions
Step 1: Decide on the presentation you would like - a standard creation or a creation enclosed in a cello bag with a bow.
Step 2: Once you have selected your option follow the prompts and begin customising your selection. Based on your theme or concept we have options that will meet your needs.
Choose your creations - either by flavour or colour (up to 2 selections) decide if you would like any additional extras like ribbons or glitter. Write your message (the shorter the better). Upload your invitation or an example of what you had in mind for your personalised label and leave the rest to our design team. Alternatively you can provide your own art work.
Step 3: Once you've made your selection, click on the pink "add to cart" button and finalise payment. Within the next 48 hours we'll be in touch to confirm your selections and answer any further questions you may have.
Yes. The minimum order is 20 Party Favours. If you are having a smaller party then use the remaining favours as a yummy well deserved reward for yourself.
As we customise and personalise every order, we've had to take into account a number of variables. Things like our production schedule, the design and printing time frames as well as postage timetables all influence the amount of notice that we require.
Please refer to the following guidelines:
Delivery Location Time Frame
Sydney Metro - 15 working days*
Outside of Sydney - 20 working days*
Western Australia - 20 working days*
*Please note the above time frames are a minimum requirement and we always appreciate just that little extra notice when possible.
Yes we have a last minute option but we do not offer a personalised service. You can pick up to five flavours and we'll add an elegant gold foiled "thank you" label to the tub.
Simply put, it's our flavours and toppings that makes Fluffy Crunch gourmet.
As Sydney's premium fairy floss service provider we're here to change the way you experience this traditional classic. Our quirky twist starts by incorporating some unexpected toppings and flavours to create a burst of flavour through ingredients like freeze dried fruit, honeycomb, cookies, powdered Nutella, popping candy and even chilli. The Fluffy Crunch experience is fun, flavour packed and guaranteed to surprise and bring joy to people of all ages.
For allergen conscious individuals we've also created a range with no added colours.
All colours are also free from animal products and most creations are Vegan Friendly and Gluten Free.
While we recommend you enjoy your Fluffy Crunch creations within 5-7 days, tubs that are unopened and have travelled well during the shipping process may last for months. Be mindful that some shrinkage during shipping is common and to be expected. Nevertheless, we’ve found a storage solution that maintains the magical qualities of fairy floss for much longer than bags. All our creations are packed in food safe, tamper proof containers which mean that your Fluffy Crunch will stay fluffy for longer than any other packaging methods.
The delicate and soft cloud-like texture that makes fairy floss so magical also makes it both sensitive and fragile. The elements like heat, moisture and humidity all impact the quality of fairy floss. That being said, the best approach is to store your Fluffy Crunch in a cool, dry place (do not refrigerate or freeze).